Why can’t I log into Rolls-Royce Care?
Please check the following tips before you contact us:
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You may have hit the space bar after entering your Userid and Password on initial registration. Similarly you may have done this on first log when you entered your
Security Challenge answers. If you pressed the space bar this will count as a character. You do have the ability to amend your Security Challenge questions. To
find User guidance navigate to the Page Help from your Home Page when you are successfully logged into the Private site.
User Self Help is available in the form of a Forgotten Password link on the log in page of the site. This triggers an automated Email that allows you to change
your password and can also be used to unlock your ID. To use this feature you must know and correctly enter your username and answer the security challenge
questions. An automated Email will then be sent to the registered Email address which will allow you to change your password. Please note that this Email will
come from: ‘firstname.lastname@example.org’ so please ensure that you do not have an auto rule set to forward ‘noreply’ Emails to your spam folder.
Still need to get in touch?
24 hour login Support is provided on Telephone: +44 (0)1332 246113 by choosing option 1 at the main menu. Please inform the call handler that
you are trying to access the Rolls-Royce Care site
You can also contact Rolls-Royce Care Administration Support by Email: <Rolls-Royce Care Administration Support >
First time log in
You will be prompted to set three Security Challenge questions when you first log in. You do have the ability to amend your Security Challenge questions after
they have been set by navigating to ‘Challenge Questions and Answers’ link via the Help menu. A supporting user guide can be obtained when you are
sucessfully logged into the private site via the Landing Page Help within the Hints and Tips section.
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