I need help with….
Top Five Questions
How do I gain access to Rolls-Royce Care?
General Administration Support
I have initiated a Password change but have not received the Email. Why?
<User Registration link>
I have forgotten my User ID. What do I need to do?
I have forgotten the answer to my Security Challenge Question. What do I need to do ?
How do I find my Key User?
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Login Support :
Below is a list of our Frequenty Asked Questions for Login Support. You may also find the following guide beneficial, which includes helpful tips and
common problems: <Rolls-Royce Care Log in Support>
How do I unlock my Rolls-Royce Care UserID?
How do I change my Password?
How do I change my Security Challenge Questions?
I believe I have entered the correct log in details but cannot log in. What can I do?
I have forgotten my UserID. What do I need to do?
I have initiated a Password change through the Forgotten Password link but I have not received the email. Why?
Scroll down for additional FAQs, Administration Support & Technical Manuals
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Account / User Registration:
Below is a list of our Frequenty Asked Questions for Registration Support.
Why has my User registration been declined?
I have registered for a UserID but note that my Key User has left. What can I do?
Can employees within my organisation share a single UserID?
How do find my Key User?
Below are some general questions and details of support provided by Rolls-Royce Care Administration Support team.
What are the Legal Terms and Conditions for the Website?
What are the PC Requirements to support the site?
Rolls-Royce Care Administration Support
Rolls-Royce Care Adminisation Support team create new customer accounts, assist Key Users in managing their user base and can help with general portal
queries. Please note that the Key User within your organisation will set and control your User privileges for the site.
If your company already has a Rolls-Royce Care Customer account you are able to self-register for a User ID from the Customer Registration Menu on the
Public Page or click on this icon: Please note that your online registration will need approval within your organisation by your Key User before Rolls-Royce
can activate it. You will receive notification at each stage of the authorisation process. Please allow two working days for Rolls-Royce Care Administration
Support to activate your User ID once approved by your Key User. If you wish to contact Rolls-Care Administration please find contact details below:
AE 3007 & AE2100A
Adour, Gnome & TP400
Trent, RB211, BR700, Tay, Spey & Dart
Scroll down for Technical Manual Support
Access to Technical data requires Terms of Business with Rolls-Royce and access to Technical Manuals is by subscription only. If you would like to enquire about
gaining access to Technical data please contact the respective team below, providing details of your Company, Aircraft and engines.
AE 3007 & AE 2100A
M250 Helicopter Support
T56 (501-D) Support